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Nursing

Telephone Triage Nurse (RN Required) - PT - Day/Evening

  • City/State: Fredericksburg, VA
  • Specialty: Community Services & Foundation
  • Schedule: Part-time
  • Job ID: R-21806

    Walk-in Wednesdays

    Open events at MWHC or Stafford Hospitals

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Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary:This position is a Registered Nurse responsible for triaging callers by assessing their needs and facilitating appropriate clinical options as well as providing information to the primary physicians, specialists, community services and health care facilities. The Registered Nurse will educate the caller on immediate healthcare needs and preventive management.

Essential Functions & Responsibilities: 

  • Answers telephone calls concerning caller needs in order to provide quality service to the caller. 
  • Conducts sound nursing assessments and offers alternative to callers within the parameters of the established guidelines. 
  • Refers inquiries to appropriate resources giving complete and accurate information. 
  • Documents all inquiries at the time of the call for medical, legal and statistical purposes. 
  • Maintains a sense of ownership and accountability to the program. 
  • Maintains confidentiality at all times with caller interactions. 
  • Provides a "call-back" telephone call within 24 hours for all emergent and clinical judgments to determine compliance with recommendations. 
  • Participates in quality improvements activities. 
  • Participates in community education activities. 
  • Perform other duties as assigned 

Qualifications: 

  •  Valid RN License from Virginia or reciprocal compact state required. 
  • Minimum of three (3) years clinical experience in acute care with excellent clinical skills. 
  • Basic phone interview and counseling skills. 
  • Knowledge of community services, physicians and health systems. 
  • Basic keyboard and computer skills with working knowledge of Windows 95. 
  • Pleasant, positive telephone voice. 
  • Excellent verbal communication. 
  • Ability to work in a confined space. 
  • Pursuit of continuing education. 
  • Positive, enthusiastic and helpful attitude. 

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Award-winning Culture

An Award-Winning Health System

Our reputation for clinical excellence and employee satisfaction is nationally recognized. Our leadership, culture of continuous improvement and inclusive culture have helped us earn prestigious recognitions, including:

  • Mary Washington Healthcare US English 2025 Certification Badge
  • Forbes ABMidsizeE2025 Logo Square 600x600

Quality of Life

Nestled between Washington, D.C. and Richmond and just a short drive from the Shenandoah and Blue Mountains lies the quintessential Mid-Atlantic communities of Fredericksburg and Stratton, Virginia. Here, life moves at a more thoughtful pace. Your early mornings could start with a quiet drive past rolling green hills and farms then end with a walk through a bustling downtown where you can enjoy a memorable dinner at one of the region’s renowned restaurants. It’s a place with excellent schools, low crime and a true sense of community.

Whether you’re seeking arts and culture, history, recreational activity or the tranquility of the rural countryside, you’ll find what you’re looking for in the Fredericksburg area.

Benefits

Benefits that support you and your family.

Our benefits are designed with you in mind — providing maximum value and flexibility to match your life. Whether you’re starting your career, beginning a family or pursuing a degree, our benefits lend support where you need it, giving you peace of mind and security. Some of our common benefits include:

  • Paid time off
  • Medical and dental coverage
  • Vision insurance
  • Short- and long-term disability
  • Credit union membership
  • All One Health Associate assistance
  • Flexible spending accounts
  • Health savings account
  • In-service education
  • Tuition reimbursement
  • Wellness program
  • Medical library
  • Various association discounts
Join us and help shape the future of care
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