Start the day excited to make a difference…end the day knowing you did. Come join our team.
Job Summary:
The Office Coordinator (OC) performs a variety of office coordination, customer service, and revenue cycle functions in the day-to-day operations of the assigned clinic. The OC plays a key role in the practice’s front-end revenue cycle processes and patient experience. As part of the MWMG Staffing Pool, the work location for this position will vary based on clinic needs.
Essential Functions & Responsibilities:
- Greets and assists patients, families, visitors, and providers in a courteous and professional manner.
- Registers patients; verifies demographic, insurance, authorization, and referral information to support accurate billing and claims processing.
- Manages patient intake documentation and maintains efficient front-desk operations, including reception area monitoring and communication of scheduling updates.
- Answers, triages, and routes phone calls, voicemail messages, patient portal communications, and EHR tasks in a timely manner.
- Schedules and coordinates appointments, follow-up visits, surgeries, procedures, diagnostic testing, and other patient services.
- Collects and posts co-pays, deductibles, and outstanding balances; reconciles payments and related records.
- Maintains the accuracy, security, and confidentiality of patient records, payments, and databases.
- Communicates effectively with physician offices, patients, and internal departments to support care coordination and claims processing.
- Supports compliance and quality initiatives by collecting and documenting required program data.
- Assists with physician billing activities, charge entry, reconciliation, and insurance authorization processing as needed.
- Travels between clinic locations as needed and performs assigned duties within the CORE when travel is not required.
- Performs other duties as assigned.
Qualifications:
- High School diploma or equivalent required.
- Minimum of one year of medical office experience required.
- Electronic Medical Records experience required.
- Multi-specialty office experience preferred.
- Experience with Microsoft Office programs required.
MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.
Required
Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.
Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.
Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals.
“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”
Compensation Pay Range:
$18.97 - $24.66
