Essential Functions & Responsibilities: 

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients, obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims. Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Monitors the reception area and keeps patients, family members, visitors, and Associates informed of schedule adjustments.
• Maintains a clean, organized, efficiently run office area (to include reception and break room).
• Maintains and refills supplies for facility.
• Courteously answers all incoming phone calls. When appropriate, takes messages and delivers/communicates in a timely manner. Triages calls to ensure timely and appropriate response. Checks voicemail messages consistently throughout the day.
• Courteously responds to caregiver inquiries in a timely manner, referring to appropriate department as needed.
• Processes patients quickly and accurately through computer-based scheduling system for appointments, and evaluations as appropriate for patient care.
• Ensures security and accuracy of patient files, payments, and databases.
• Communicates with the staff of hospitals and physicians’ offices in a timely and professional manner.
• Initiates, monitors, and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
• Reviews patient accounts for outstanding balances. Collects co-payments, deductibles, and outstanding patient balances at the time of service. Posts payments and reconciles records and receipts with payments collected at the end of each shift.
• Responds to request for information from Revenue Cycle to ensure timely and accurate submission of claims.
• Schedules therapy appointments, evaluations, interpreter services and other services for patients as required and appropriate.
• Ensures all services are authorized and necessary referrals are active as required.
• Proofreads clinical reports as part of quality control measures.
• Supports organization’s participation in government incentive programs, such as EHR Meaningful Use, by collecting and recording required data and providing appropriate communication to patients.
• May assist with the entry and processing of provider billing, including entry and/or reconciliation of charges.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• Minimum of one-year medical office experience preferred. Multi-specialty office experience preferred.
• Experience in a customer service setting required.
• Experience with Microsoft Office programs preferred.