Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary:The EMS Specialist is responsible for ensuring quality improvement through data analysis and audits, coordinating training for EMS personnel, and overseeing EMS communication systems. This role involves managing relationships with EMS agencies, handling compliance and budgeting, supporting disaster preparedness, and contributing to community outreach and EMS research. Additionally, the Specialist serves as a liaison between hospital leadership and EMS teams to resolve issues and improve service delivery.

Essential Functions & Responsibilities:

Recommends, develops, implements, and evaluates goals, objectives, policies and procedures related to emergency services, and long-range planning to meet future needs.

Develops and implements strategic plans to advance EMS quality, compliance, and integration with hospital objectives.

Utilizes advanced data analytics to drive quality improvement, identify trends, and report outcomes to executive leadership. Develops and monitors key performance indicators (KPIs) for EMS services.

Manages EMS-related budgets, grants, and EMS supply systems. Writes grants, prepares and maintains detailed records, statistics, and related documentation to emergency services.

Conducts audits, reviews audio, and analyzes EMS data to identify trends for QI initiatives.

Prepares and distributes monthly/quarterly EMS reports to leadership.

Oversees EMS communication systems (HEAR Radio, EMS radios, and recording systems).

Serves as the Systems Administrator for EMS communication software and hardware. Works with EMS vendors to update and maintain communication systems.

Investigates and resolves EMS-related complaints from hospital staff or EMS personnel. Works with medical directors, hospital leadership, and EMS teams to resolve issues and improve service delivery.

Collaborates with Stroke, Trauma, and Cardiac Department leadership as applicable under hospital designations and works with EMS in these hospital service areas. Represents EMS on appropriate hospital committees (i.e., Trauma, Stroke, STEMI).

Coordinates EMS training sessions and provides Virginia EMS CE credits. Manages NREMT recertification program and clinical rotations for EMS students.

Facilitates educational activities for EMS week and community outreach programs.

Serves as the primary authority for EMS regulatory compliance, representing the hospital in state and federal matters. Ensures adherence to all local, state, and federal EMS regulations and protocols.

Acts as a liaison between MWHC and EMS agencies, including maintaining relationships with regional EMS councils. Participates in local and regional EMS QI activities and conducts case reviews.

Serves as MWHC liaison for Preferred Provider contractors for EMS ground and air interfacility transports. Manages quarterly performance review meetings with preferred providers, handling concerns, contractor needs, and response time data sharing.

Supports MWHC's disaster preparedness efforts and participates in the Incident Command Team. Develops and implements emergency response plans in collaboration with hospital and community partners.

Contributes to EMS research, journals, and EMS-related community events.

Collaborates with Marketing department on health fairs and community educational programs.

Performs other duties as assigned.

Qualifications:

• Associate’s degree in Emergency Medical Services, Emergency Management, Registered Nurse, or related field required; Bachelor’s degree preferred.
• Current Virginia or National Registry Paramedic certification required.
• BLS, ACLS, and PALS preferred.
• Minimum of five years of experience in emergency medical services required.
• Minimum of two years of experience as an EMS Program Officer or Administrator preferred.
• Strong knowledge of local, state, and federal EMS regulations required.
• Proficiency in EMS software and data management systems required.
• Experience with budget management and resource allocation required.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.