Office Coordinator, Wound Clinic - FT, Days
City/State: Fredericksburg, Virginia
Category: Support Services
Position Hours: 40Apply
Position Shift: Day (United States of America)
Job Requisition Number: R-3535
Job Department: 2004575 MWH-Wound Clinic
Job Posted Date: Jun 02, 2021
Start the day excited to make a difference…end the day knowing you did. Come join our team.Job Summary:
This position is accountable to perform a variety of office coordination which includes; scheduling, providing excellent customer service with a focus on patient satisfaction, revenue cycle functions, and obtaining and verifying all patient insurances and pre-authorization information. The position requires the ability to multitask and plays a key role in patient flow and all scheduling functions, operations and communications. This includes, but is not limited to, answering telephones, greeting patients, entering and maintaining patient records, and monitoring patient flow.
Essential Functions & Responsibilities:
Greets all customers in a courteous and professional manner. Addresses customers’ needs efficiently, effectively, and confidentially. Provides excellent customer service and supports the facility annual customer service goals.
Answers telephones courteously, professionally, and promptly. Screens and transfers telephone calls or takes messages as appropriate.
Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements. Collects insurance cards and valid ID card.
Obtains authorization information from insurances via their website as applicable.
Monitors scheduling work-lists to ensure timely scheduling and insurance verification.
Monitors reception area and keeps patients and family members informed of schedule adjustments.
Communicates with insurance companies to determine appropriate benefits, and required pre-authorizations.
Maintains an organized and efficient work area.
Reconciles daily charges. Ensures correct CPT, ICD-10, referring physician, and correct charging information.
Performs closing procedures to include tallying daily charges and procedures vs. Epic daily patient log report.
Monitors billing and denial work ques.
Serves as a liaison to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately.
Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process.
Performs other duties as assigned.
- High school diploma or equivalent required.
- Basic computer skills. Strong verbal and written communications skills required.
- Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing required.
- Experience in third party insurance and insurance terminology, CPT, and ICD-10 codes preferred
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.