Manager, Procurement Services
City/State: Fredericksburg, Virginia
Category: Healthcare Leader
Position Hours: 40Apply
Position Shift: Day (United States of America)
Job Requisition Number: R-742
Job Department: 1007050 MWHC-Supply Chain Admin
Job Posted Date: Oct 22, 2020
Start the day excited to make a difference…end the day knowing you did. Come join our team.Job Summary:
The Procurement Services Manager will provide support and expertise in procurement related functions such as customer service, contracting, purchasing and vendor management to MWHC. Develop and implement contracting, customer service and procurement processes within these areas to ensure the seamless procurement of medical and non-medical supplies, services and equipment. The Procurement Services Manager will lead a team of customer service, contracting, and purchasing professionals to work with internal customers to identify products and suppliers and to deliver contracting and procurement support that meets or exceeds customer needs.
Essential Functions & Responsibilities:
- Provide direct leadership for the daily Customer Service, Contract Administration and Purchasing functions.
- Ensure best in class negotiating, contracting, purchasing, supplier and customer service processes are in place for the procurement of medical and non-medical supplies, services and equipment.
- Maintain knowledge on and train staff on procurement issues.
- Develop and review purchase requests and ensure authorization as necessary to facilitate the timely purchase of products or services.
- Deliver efficient acquisition of all supplies, materials, equipment, capital construction projects and services for MWHC, while remaining in compliance with applicable laws, rules, regulations, policies and procedures
- Identify strategic initiatives to further enhance the procurement process.
- Ensure purchase order terms and conditions are maintained with new compliance and regulatory changes.
- Supervise and assist team in practicing effective and efficient procurement processes.
- Analyze and request discounts with high-volume vendors; research and obtain bids on leased equipment to ensure fair and reasonable prices on purchases.
- Oversee the organizational Contract Administration Program, which includes a diverse portfolio of professional and non-professional contracts.
- Advise management in contractual rights, risks, and obligations for vendor procurements and services; establish critical contract terms and provides direction for interpretation and application of conditions, remedies, indemnities, liabilities, and terms in MWHC’s best interests; solve problems on proposals, negotiations, and contracts.
- Respond to complex inquiries regarding contract obligations and revisions. Suggest alternatives leading to the best solution.
- Supervise and assist the Contract Administrators in producing high quality low risk contracts for MWHC within established guidelines.
- Direct the solicitation of bids and proposals; direct and participate in the preparation of specifications for bid packages; analyzes bid/proposal responses; negotiate and develop favorable agreements and contract terms; recommend contract awards to selected bidders; draft contractual agreements and prepares/presents contractor recommendations.
- Plan, coordinate and control the activities of the Customer Service function to maintain and enhance customer relationships and meet organizational and operational objectives.
- Develop and implement customer service policies and procedures; define and communicate customer service standards and ensure the necessary resources and tools are available for quality customer service delivery.
- Review and track customer complaints.
- Handle complex and escalated customer service issues.
- Oversee the vendor management program for MWHC.
- Responsible for the selection and management of vendors providing goods and/or services to MWHC.
- Serve as the liaison between external vendors and internal stakeholders.
- Establish selection criteria, performance parameters, monitoring protocols, vendor scorecards, reporting and termination conditions.
- Ensure organizational needs for risk assessment, regulatory compliance and continuous vendor monitoring is being accomplished.
- Manage, develop, coach and mentor staff.
- Set and review departmental expectations.
- Conduct performance appraisals and provides feedback to Associates.
- Direct staff development to include hiring, evaluations, assessment of competencies and maintenance of all organizational and regulatory requirements.
- Bachelor’s Degree in business or a related field.
- Minimum of two (2) years supervisory or management experience.
- Minimum of five (5) years of progressive experience with Procure to Pay processes
- Minimum of three (3) years of experience in contract administration to include: negotiating contractual terms and conditions, drafting, negotiating, executing, and managing contracts/service agreements.
- Minimum of five (5) years of experience utilizing an Enterprise Resource Planning system in a sourcing environment.
- Minimum of three (3) years of experience utilizing a Contract Life-Cycle Management (CLM) software system.
- Experience preparing solicitations (RFI, RFP, RFQ) and analyzing proposals.
- Possess a strong understanding of health care supply chain processes and systems, industry standards, policies, supply chain best practices, project management.
- Experience and ability to identify business process deficiencies and developing courses of action to remedy the deficiencies.
- Demonstrated knowledge and application of best practice procurement techniques.
- Demonstrated experience in vendor management.
- Master’s Degree Business Administration (MBA).
- Five (5) or more years of supervisory or management experience.
- Five (5) or more years of progressive experience with Procure to Pay processes in a healthcare environment.
- Five (5) or more years of experience utilizing Infor Lawson’s Enterprise Resource Planning system for Supply Chain.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.