Insurance Follow-up Supervisor - FT - Days

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Essential Functions & Responsibilities: 

• Oversees day-to-day operations for insurance follow-up, simple denials assigned payers, and other third party Accounts Receivable (AR).
• Monitors assigned High Risk accounts and established AR work queues.
• Reviews, reports and provides recommendations for improvement to senior management regarding any payer issues or trends identified during the follow-up process.
• Makes recommendations to change billing systems, policies and procedures as necessary; and facilitates implementation of changes.
• Responds to complaints, adverse situations, unplanned circumstances or problems. Works in close collaboration with leadership when an issue requires escalation.
• Schedules and assigns staff to ensure that workload is met. Maintains staff productivity reports.
• Oversees the orientation of new Associates.
• Coaches Associates and participates in staff development. Assesses the ongoing competence of Associates and provides input into performance appraisals.
• Addresses lower-level performance and behavioral issues and acts to modify actions and behaviors.
• Supports and applies department and organizational policies. Ensures compliance with state and federal law regulations.
• Performs other duties as assigned.

Qualifications:

• High School diploma or equivalent required. Associates Degree preferred.
• Minimum of 3 years healthcare billing and follow-up experience required.
• Previous supervisory experience preferred.
• Relevant healthcare certification preferred.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.