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Insurance Follow-up Supervisor - FT - Days

City/State: Fredericksburg, Virginia

Category: Patient Services

Position Hours: 40

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Position Shift: Day (United States of America)

Job Requisition Number: R-463

Job Department: 1007017 MWHC-Professional Billing

Job Posted Date: Nov 11, 2020

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary:

The Insurance Follow-Up Supervisor is responsible for facilitating the day-to-day operations of the insurance follow-up department and oversees, develops, and coaches Associates collecting payments from third-party payers.

Essential Functions & Responsibilities: 

  • Oversees day-to-day operations for insurance follow-up, simple denials assigned payers, and other third party Accounts Receivable (AR).
  • Monitors assigned High Risk accounts and established AR work queues.
  • Reviews, reports and provides recommendations for improvement to senior management regarding any payer issues or trends identified during the follow-up process.
  • Makes recommendations to change billing systems, policies and procedures as necessary; and facilitates implementation of changes.
  • Responds to complaints, adverse situations, unplanned circumstances or problems. Works in close collaboration with leadership when an issue requires escalation.
  • Schedules and assigns staff to ensure that workload is met. Maintains staff productivity reports.
  • Oversees the orientation of new Associates.
  • Coaches Associates and participates in staff development. Assesses the ongoing competence of Associates and provides input into performance appraisals.
  • Addresses lower-level performance and behavioral issues and acts to modify actions and behaviors.
  • Supports and applies department and organizational policies. Ensures compliance with state and federal law regulations.
  • Performs other duties as assigned.

Qualifications:

  • High School diploma or equivalent required. Associates Degree preferred.
  • Minimum of 3 years healthcare billing and follow-up experience required.
  • Previous supervisory experience preferred.
  • Relevant healthcare certification preferred.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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  •   Address 2300 Fall Hill Ave., Suite 207
      Fredericksburg, VA 22401
  •   Phone (540) 741-2500
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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