Clinical Care Coordinator, (Unit C3) Behavioral Health (PRN and Full-Time)
City/State: Fredericksburg, Virginia
Position Shift: Day/Evening (United States of America)
Job Requisition Number: R-4052
Job Department: 2001003 MWH Unit Care Coordination
Job Posted Date: Jun 28, 2021
Start the day excited to make a difference…end the day knowing you did. Come join our team.Job Summary:
The Unit Clinical Care Coordinator (Unit C3) is responsible for the management of unit-level patient flow efficiency through appropriate patient placement, status determination, target length of stay (TLOS) assignment, timely patient progression, and staffing to achieve system efficiency. This position serves as a spoke of the Hub providing unit progression leadership and serving as the primary liaison between emergency services, clinical and ancillary teams, and service departments to ensure patient care needs are met and treatment plans are executed timely. The Unit C3 leads and collaborates with members of the healthcare team to improve patient throughput, resulting in effective patient-focused outcomes and LOS performance of the organization.
Essential Functions & Responsibilities:
- Coordinates admissions to Behavioral Health, in collaboration with the Hub, Clinical Care Coordinators (C3s), and Psych Liaison Consult Service (PCLS) to ensure appropriate orders, patient placement, level of care, patient progression, and patient flow at the unit level
Designates unit bed reservation priorities through assessment of patient care needs and nurse staffing ratios; communicates bed reservation priorities to the Hub C3.
Collaborates with acute care Unit C3s to identify and remove department barriers that impede department or system-wide patient flow; helps identify alternate discharge plans for patients not meeting admission criteria.
Coordinates with Utilization Review to align payor and status requirements with patient’s clinical progression; verifies appropriate regulatory letters are delivered to patient and family when indicated.
Consults and educates medical and nursing staff regarding placement, payor requirements, and utilization of resources.
Assesses patient discharge needs, develops, and arranges for a comprehensive discharge plan that addresses patient needs, barriers, and readmission risk; consults ancillary services (i.e., PT, OT, Social Work) when indicated.
Collaborates with physicians (which may include participation in patient rounds) to ensure patient progression and discharge needs are identified and a plan is developed to address barriers.
Supports (and/or leads clinical care team (RN, physician, ancillary staff, and social worker) in daily Treatment Team to identify patient progression and discharge barriers; assigns barriers to appropriate team member for resolution; identifies and escalates unresolved barriers to senior leadership; aligns care team towards discharge goals
Manages all aspects of patient progression and discharge in Care Advance software (i.e., TLOS, barriers, escalated barriers, barrier resolution, discharge planning, alerts) and communicates to ensure timely, ongoing communication of patient status with the Hub.
Coordinates plan of care in collaboration with appropriate clinicians for appropriate sequencing of care/interventions; ensures appropriate clinical pathways, protocols or standards of care are initiated.
Communicates plan of care and discharge plan to patient and/or their family in coordination with the patient’s primary care team (RN, physician).
Creates and manages unit staffing and bed assignment for current and next shift; collaborates with Nurse Manager/Assistant Nurse Manager and Staffing Coordinator for any staffing needs.
Serves as a resource on patient status, progression, and care coordination for the unit Associates.
Serves as a resource for behavioral health team and patients to include, but not limited to restraint review process, coordination of independent patient evaluations for legal proceedings, and security safety searches.
Performs other duties as assigned
- Minimum of two (2) years nursing experience in an acute care setting required.
- Minimum of two (2) years behavioral health nursing experience required.
- Valid RN License from Virginia or reciprocal compact state required.
- AHA BLS Provider CPR required at hire
- Crisis Prevention Institute (CPI) training required within 90 days of hire
- Certification in nursing or case management preferred.
- One (1) year supervisory experience strongly preferred.
- Bachelor of Science in Nursing is required.
- RNs with an Associate's Degree in Nursing will be required enroll in a BSN program within one year and complete within five years of placement into position.
- This requirement and expectation is applicable to all external and internal placements.
- Able to work independently, managing time, multiple priorities, and resources to achieve goals.
- Able to maintain a calm demeanor and command during time of crisis management.
- Able to assimilate information quickly to produce sound decisions and recognize situations that require immediate intervention.
- Able to articulate information and ideas clearly through both written and verbal communication.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.